iDeskCentric Inc, originally known as iReasoning, established in 2001, offers online help desk service, network management software and services. The company owns and operates ihelpdesk.com and ireasoning.com.

Major Products and Services

iHelpdesk:A web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.
iDesktop:A web-based desktop management software. It can help IT administrators more effectively manage and monitor desktops, servers, software applications and other devices.
MIB Browser:An indispensable tool for engineers to manage SNMP enabled network devices and applications.
SNMP Agent Builder:A Rapid Application Development (RAD) tool for Java based SNMP agent development.
SNMP Agent Simulator:A Java based application that can simulate SNMPv1/v2c/v3 agents.
SNMP API:A high performance, cross platform SNMP Java API for building network management applications.
SysUpTime:A powerful agentless network management software.
TL1 API:A set of Java based APIs providing complete support for building TL1 management applications.