User Friendly Help Desk Software
|Prioritize, categorize and manage requests and problems effectively with web-based interface.|
|Powerful rule engine for automating business processes.|
|Ticket templates and canned responses for improving agent efficiency.|
|Supports multi-tenancy, which allows one account to manage multiple accounts.|
|Custom views of tickets based on search criteria.|
|Supports multiple assignees for a ticket.|
|One user can belong to multiple organizations.|
|Single sign-on support.|
|Templates and canned responses for improving productivity.|
|Role based access control for agents.|
|Schedule Service Level Agreement (SLA) to ensure meeting targets and take actions when violation occurs.|
|Full email integration. Email can be converted to tickets.|
|Multiple mailboxes with your own domain name.|
|Powerful email parser and rule engine for automating business processes.|
Web-based portal for end users to create/view/modify tickets, |
as well as access knowledge base.
| Extensive report capabilities for system data
monitoring and identifying trends.
| Time tracking reports help manager better understand
where agents spend most of their time.